Further Support

How to get Academic Skills Advice help


Use the resources on this website throughout your studies, focus on the recommended resources to get you started and make sure you attend timetabled workshops which run in many programmes.

This page contains:

To access or book a session on this page, you’ll need to log in to your UH Microsoft Office 365 account with your UH username (e.g. abc123@herts.ac.uk) and password. On devices, you may need to download the MS Word app and log in.

Support summary table with booking links

What support do you require? Please read the options below carefully: What to book/attend
Do you have a specific query or academic skill you are having difficulty with? No need to book an appointment! Attend one of our regular Monday-Friday drop in sessions to speak to a member of the HSK Student Success and Academic Skills team for up to 10 minutes. Join the Zoom meeting during drop in hours, where you will be held in a waiting room until a member of the team is available to speak to you.

Please note: we are running a reduced academic skills service throughout June and drops ins will be less frequent.  Please ensure you check the drop in timetable in advance as they will not be available every day.

Select to view the latest timetable

See details

Do you require detailed support with a specific assignment or other complex query? Book a one-to-one appointment with a member of the HSK Student Success and Academic Skills team. These are 20 minute appointments and HSK students are entitled to book up to 3 of these in an academic year.

In order to book a one-to-one appointment with the HSK Student Success and Academic Skills team you must adhere to the Guidelines for HSK Academic Skills Service one-to-one appointments which are available on the One-to-one sessions page.

NEW FOR MAY: We are trialling 20 minute appointments during May to accommodate as many students as possible. Please consider the support you need in advance of your appointment and have work ready to share (if you want to share work) so as to maximise your time in the session
Level 4-6 appointments (Undergraduate)

Postgraduate appointments

See details

Your general academic skills

See details

Becoming part of the learning community

See details


HSK Community Events:

HSK Online Study Group

Tuesday 26th of April 5.30pm to 7pm (online event)

The Student Success and Academic Skills (SSAS) team is hosting an Online Study Group for HSK students to support and expand your learning network. We understand that studying independently for exams or completing assignments can be difficult and often a lonely process. If you feel that some accountability would help you to maintain motivation and focus, then you are more than welcome to join the Online Study Group. It is a welcoming space where students can get together online to study.

It is entirely up to you what you use the session for. You may decide to read an essential article or book, work on your assignments, or prepare for an exam. We will ask you to set your intention at the beginning of the session to help you focus and make the best use of your time. But then you will be left to work in silence surrounded by other students doing the same. You can think of this as your study table in the LRC on-campus. There will also be opportunities to network with other during the session.

When you join the Online Study Group, a member of the SSAS team will always be present to assist you with any queries you may have regarding the Online Study Group. The member of staff will also be able to advise you on how you can improve your academic skills. All you will need to do is join the Zoom link and start your study session. If you feel you need academic skill support, you can join the SSAS breakout room, and a member of the team will be present in the main room to support you.

The session will run for 1.5 hours. You do not have to stay for the whole session. To sign up, click on the link here. The Zoom link will be sent to all attendees UH email account 24 hours before the event.

Academic skills and student success support – drop-ins, one-to-ones, events and workshops

Drop-ins: No need to book, turn up and wait for your turn to speak to a member of the team for 10 minutes

Please access the latest drop in timetable here You will need to use your UH login to access the timetable.

One-to-one appointment bookings

HSK students are entitled to 3 one-to-one appointments with a member of the HSK Student Success and Academic Skills team per academic year. These are 20 minute appointments for complex support requirements. For shorter queries, please use our drop in service above.

In order to book a one-to-one appointment with the HSK Student Success and Academic Skills team you must adhere to the Guidelines for HSK Academic Skills Service one-to-one appointments which are available on the One-to-one sessions page.

To book an appointment with the team please use the following links:

Level 4-6 (Undergraduate) students

Postgraduate students

Please note: One-to-one assignment support is provided on a first come, first served basis. For subject specific advice, please contact lecturers on your module team.

Academic skills workshop – May 2022

The SSAS team have developed two workshops to support you during the exam and resubmission period. The workshops will be delivered on-campus and online and will be repeated throughout May. Week 1 and week 3 of May will focus on support for undergraduate students and week 2 and week 4 of May will focus on support for postgraduate students. Places for each workshop are limited and booking is essential. 

You can select ‘Book a workshop now’ below to access the Workshop booking timetable and Calendly links document.

If you and some of your peers would like to attend a workshop but the offered dates are not suitable, get in touch with the Student Success and Academic Skills team (hsk.skills@herts.ac.uk) who may be able to advise of other support that is available.


Literature searching support requests

For literature searching support, please contact helpdesk@herts.ac.uk requesting support from the Academic Engagement Team. Please include some detail on what you need help with and a member of the team will be in touch.


Other drop-ins and workshops

The University’s Centre for Academic English also provides support to improve your writing and study skills. We recommend you take advantage of the frequent drop-in sessions and the broad range of workshops that they provide.

Keywords:  advisor; staff; advice; help; program; one to one; 1 2 1
Keywords:  work shop; class; teaching;